MY ROLE
As a Product Designer, I am currently leading the design process for Polarin's Network-as-a-Service platform, working closely with a cross-functional team to deliver a high-quality user experience.
Key responsibilities:
Taking full ownership of the design process for Polarin's Network-as-a-Service platform.
Collaborating with developers, product managers, assistant product managers, stakeholders, and the testing team to ensure a successful product launch.
Gathering requirements and feedback from internal users across different departments to inform design decisions.
Creating wireframes, prototypes, and high-fidelity designs to visualize the platform's features and interactions.
Collaborating closely with developers to ensure accurate implementation and address any design bugs that may arise.
Developing educational video series to help internal and external customers understand the platform's capabilities and benefits.
TIMELINE
Oct 2021 - Present (2 Years)
DEVICE
Web App - Responsive
TEAM
1 Product Designer
1 Product Manager
2 Assistant Product Manager
12 Developers
COLLABORATION WITH
Product Managers
Developers
Internal Stakeholders
Internal/External Users
TOOLS
Figma - For Design
Illustrator - For Illustrations
After Effect + LottieFiles - For Micro Interaction
Zeplin - For Dev Handover
Jira - For Project Management
Productboard - For Product Roadmap
Executive Summary
About this case study
This case study details my design process, challenges, solutions, and the impact of my work on Polarin’s success.
2022 Gartner prediction for NaaS & Cloud
Problem
Traditional networking solutions are complex, time-consuming, and often require specialized expertise to deploy and manage.
Polarin Introduction
Polarin was founded with the ideals of providing open, transparent & neutral access to the cloud & networking infrastructure, in general- which is the need of the hour to support the next wave of digital disruptions.
Watch the polarin introduction video
Project Scope - Core Functionalities
Accelerated Customer Onboarding
Traditional telcos in India grapple with intricate KYC processes, often delaying service activation. Polarin streamlined this by implementing a digital-first approach. we reduced KYC completion time from an average of 5-7 business days to under 24 hours. This significantly improved customer acquisition and satisfaction.
Self-Service Network Provisioning
The industry standard for provisioning a new network connection was measured in months, requiring deep technical expertise. Polarin revolutionized this process by introducing a user-friendly, guided interface. With intuitive steps and real-time validation, customers can now independently configure and order network services within minutes.
Comprehensive Service Management
Polarin offers end-to-end management of network services. Customers have granular control over their subscriptions, invoices, and service configurations through a centralized dashboard.
Flexible User Management
Recognizing the collaborative nature of network management, Polarin introduced robust user management features. Customers can invite team members, assign specific roles and permissions, and ensure secure multi-user access. This flexibility enhances team productivity and accountability.
Competition Landscape
Megaport
Console Connect
Packet Fabric
Equinix
Accelerated Customer Onboarding
Challenge
Traditional telcos in India often face lengthy and complex KYC processes, leading to delays in service activation and a poor customer experience.
Solution
Polarin revolutionized the onboarding process by adopting a digital-first approach. We streamlined the KYC completion time from an average of 5-7 days to under 24 hours, significantly improving customer acquisition and satisfaction.
Key Elements of the Solution
Country-specific onboarding forms
To ensure compliance with local regulations, we created tailored onboarding forms for different countries, such as the UK, Indonesia, India, and the UAE.
Dynamic document requirements
The required documents for KYC verification are automatically adjusted based on the selected country, eliminating confusion and reducing the administrative burden on users.
Efficient internal verification
Once an organization submits their profile, an admin portal is created for internal users to review and approve the KYC information. This streamlined process ensures timely verification and service activation.
Global service accessibility
After successful KYC verification, users can order services from anywhere in the world where Polarin operates, providing unparalleled flexibility and convenience.
GIF demonstrates the platform's ability to dynamically adapt to different country-specific regulations. The onboarding screen and KYC form adjust to reflect the unique documentation requirements for each country, ensuring compliance with local laws and regulations for telco services.
Self-Service Network Provisioning
Challenge
Traditionally, provisioning a new network connection was a time-consuming and technically complex process that could take months to complete.
Solution
Polarin transformed the industry by introducing a user-friendly, self-service interface for network provisioning. This innovative approach empowers customers to configure and order network services independently within minutes.
Key Elements of the Solution
Intuitive guided interface
Customers are guided through the provisioning process with clear and concise steps, eliminating the need for deep technical expertise.
Simplified configuration
Customers can easily configure network parameters, such as rate limit, latency, and security settings, based on their specific requirements.
Rapid service activation
Significantly faster service activation times compared to traditional methods.
GIF demonstrates the platform's customizable port configuration options. Users can select their preferred port speed, subscription term, and payment method, tailoring the service to their specific needs and budget.
GIF demonstrates the rapid port deployment process on the Polarin network. With interactive progress indicators, users can visualize their port being provisioned in a matter of minutes, ensuring a quick and efficient setup.
Comprehensive Service Management
Challenge
Managing network services often involves complex processes, multiple points of contact, and fragmented information.
Solution
Polarin provides a comprehensive service management platform that empowers customers to manage their network services efficiently and effectively.
Key Elements of the Solution
Services dashboard
Customers have a single point of access to manage all aspects of their network subscriptions, invoices, and configurations.
Granular control
Users can customize their service settings, track usage, and monitor performance with precision.
Transparent billing
Customers receive detailed invoices and have access to billing history and payment options.
Seamless support
The platform integrates with Polarin's customer support team, ensuring prompt assistance and issue resolution.
GIF demonstrates the user-friendly service management platform, empowering customers to easily manage their network.
GIF demonstrates the comprehensive service management platform, providing users with detailed insights into their subscription information, payment history, and complete monthly invoices. The platform also includes convenient features like invoice reminders and the ability to track service records, ensuring a transparent and organized service experience.
GIF demonstrates how clicking on a service table row expands the service details in a side panel.
GIF demonstrates how subscription term and payment options impact pricing.
Responsive
Empowering Internal and External Customers with Educational Videos
To accelerate platform adoption, and support internal sales teams, we developed a series of educational videos that provide in-depth explanations of key features and benefits. These videos serve as a valuable resource for both new and existing users, empowering them to leverage the full potential of our platform.
Billing Profile.
Billing Profile.
Educational Videos
Empowering Internal and External Customers with Educational Videos
To accelerate platform adoption, and support internal sales teams, we developed a series of educational videos that provide in-depth explanations of key features and benefits. These videos serve as a valuable resource for both new and existing users, empowering them to leverage the full potential of our platform.
Video demonstrates how to create a port in Polarin Network. (Educational Videos I created for all the use-case on Polarin)
This case study is currently in progress and will be updated with further details as soon as possible. For more information or to discuss this project in detail, please feel free to contact me at prashnat.kumar3058@gmail.com